How to Order

How To Order

We want to make this process as easy as possible for our customers. We limit our online purchases to certain items and limit online purchases to $2,500 via credit card payments and Paypal for customers within the United States. We do not accept credit card or Paypal payments for international orders. Even though online payments are accepted within the United States additional paperwork may be required for your order to be processed. A credit card authorization form along with a photocopy of the credit card being used along with a photo ID may be required. DWI reserves the right to decline any credit card or Paypal payments it deems fit. Customers paying with Paypal will only be allowed to ship orders to VERIFIED Paypal address listed on their account. We also reserve the right to not ship orders to freight forwarders when paying with a card.

All credit card payments will incur a 3% processing fee, even if you are not charged this fee during checkout you are liable to paying this fee prior to us preparing and shipping out your order.

Due to recent high levels of credit card fraud we have been forced to enforce the above procedures to lessen our liability

DWI also accepts payments via Bank Wire, Bank Transfers, Transfer wise & Zelle for customers that are unable to pay via credit card or Paypal. Bank Wires and Transfers do not have an additional processing fee on the DWI side, but fees may be charged by your bank.

If you are a new customer and your order is being shipped within North Carolina you will be required to provide a valid copy of your reseller’s permit or you will be assessed a 4.75% sales tax on all of your orders. Please keep in mind that due to the nature of our business all SALES ARE FINAL and no refunds or returns will be offered.

In Person

We welcome customers to visit our warehouse in Lumberton, NC. Visit our warehouse anytime during our business hours 5 days a week and purchase your merchandise in person. If you are unable to take the merchandise you have purchased with you we are able to ship these products to you at an additional cost.

Website

You are able to purchase most items directly on our website, but keep in mind that an additional processing fee will be required for credit card or paypal purchases. Since we are unable to charge a processing fee due to website limitations you will be emailed a payment link to cover the processing fee by one of our account representatives within 24 hours after your initial order has been made.

There are certain items that may not be directly purchased on our website due to the amount of purchase. This usually pertains to truckloads or higher value pallet loads.

We limit our online purchases to $1,500 USD. All credit card and PayPal purchases will be assessed a 3% processing fee. Additional documentation may be required to process your online payment, such as a credit card authorization form and a copy of a photo I.D. along with a copy of the credit card being used. Purchases over this amount will require payment via bank wire/ transfer or payment via Zelle (Zelle payments can only be received from personal bank accounts).

DWI reserves the right to cancel any credit card purchase that it deems fit. Unfortunately due to recent high credit card fraud we are very cautious with all credit card & PayPal payments.

After payment has been received we fulfill and ship orders within 48-72 hours.

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