Frequently Asked Questions

No. We are open to the wholesale public: all you need is a way to pay and an address to receive your order (or you can pick it up at our warehouse). No business license, reseller certificate or corporation is required.

If you are located in North Carolina and do not have a reseller's certificate, North Carolina sales tax will apply to your purchase.

No. You can check out as a guest. Creating an account is optional and lets you track your orders.

Whichever way is easiest for you:

• Online: add the items to your cart and check out.
• By phone: call (910) 536-1440.
• By email: send the items you want and your shipping information to sales@discountwholesalersinc.com and a sales rep will send you the total and payment options.
• In person at our warehouse in Lumberton, NC.

Our prices are fixed. There is no bidding: what you see on the website, or what your sales rep quotes you, is what you pay. Ask about volume pricing if you buy several pallets or a full truckload.

By North Carolina law we must charge sales tax (currently 7% in our county) to North Carolina residents who do not have a resale certificate. There are no exceptions.

• Credit and debit cards (U.S. orders; a 3% processing fee applies).
• PayPal (3.5% processing fee). We can only ship to the verified PayPal address.
• Cash, in person.
• Bank deposit, wire transfer and ACH (ACH can take up to 3 business days to clear).

Credit card payments are limited to $500 and may require a card authorization form and a copy of a government ID. If you prefer not to send those documents, you can pay with any of the other methods.

Yes, and we recommend it. You can:

• Book a free video call: a sales rep shows you the real pallets on camera, Monday to Friday (pick a time on the calendar). Book a video call
• Visit the warehouse at 107 Back Swamp Rd, Lumberton, NC, Monday to Friday, 8:30 AM – 5:00 PM EST. No appointment needed.
• Ask for more photos or videos of the item you are interested in.

Yes. To have your order pulled and loaded the same day, please arrive before 3:30 PM EST.

We keep UPC lists for some items (mainly case packs). Because most of our inventory is liquidation merchandise, it is not possible to have UPCs for everything. Download our current inventory file from the menu or email sales@discountwholesalersinc.com.

It depends on the type of load. Each listing states its condition:

• Customer returns: items bought in stores and returned. They may be damaged, defective or work perfectly. We cannot open and test every item.
• Shelf pulls: never sold, removed from store shelves (packaging changes, seasonal, close to expiration). Usually in better condition, but may have store stickers or dented packaging.
• Case packs: overstock that never reached store shelves. New, but can still be short-dated.

Yes. Consumable products such as health and beauty, cosmetics, OTC and food can be expired or close to their expiration date. Expiration dates are not guaranteed. If dates matter for your business, ask your sales rep for photos of the dates before you buy.

Yes. Liquidation always carries some risk, and not every pallet will be equally profitable. Many experienced buyers purchase several pallets at once so the stronger pallets balance out the weaker ones.

Deal only with companies you can verify: a real address you can visit, real photos and videos, and people who answer the phone. We would rather be upfront and have you not buy than mislead you to close a sale. We depend on repeat customers, so we need you to do well.

Yes, and you can check it yourself before you pay:

• In liquidation since 1999, with more than 10,000 loads sold.
• A real warehouse you can visit at 107 Back Swamp Rd, Lumberton, NC 28360, Monday to Friday, 8:30 AM – 5:00 PM EST.
• See your pallet on a live video call with a sales rep before buying.
• Public reviews from real buyers on our Google profile.

Our only phone number is (910) 536-1440. If someone contacts you from another number or website claiming to be us, call us to verify before sending any payment.

All items are sold as-is and all sales are final. Please ask every question before you buy; our sales reps are happy to send photos and videos.

If we made a mistake (wrong items or quantities), we will fix it as fast as possible. Contact us at (910) 536-1440 or support@discountwholesalersinc.com, or submit the order claim form.

Manifested loads can vary by up to ±5% in piece count. See our return policy.

Contact us within 24 hours of placing your order to cancel without a fee. After that, a restocking fee of 20% or $50 (whichever is greater) may apply. See our return policy.

Freight for a single pallet often runs $400 or more, depending on the destination, and is quoted separately. A single pallet works best for pickup in Lumberton, NC. For delivery, buy 2 or more pallets or ask about a full truckload so the freight per pallet costs much less.

Yes. For many items you can calculate shipping in the cart before checkout. For pallets and truckloads, use the Request Shipping Quote button on the product page, or call or email us, and a sales rep will send you the freight and product quote.

A full truckload is usually 24–26 pallets, shipped from our warehouse in Lumberton, NC. Pick one on our truckloads page and request a quote, or book a truckload call with a sales rep.

Yes. Many of our customers are outside the U.S. We ship via USPS, UPS or your freight forwarder, and we help export buyers with container loads. Customs duties are the buyer's responsibility. See our export page.

We email tracking numbers once your order ships; they can take up to 24 hours to show online. You can also track your order from your account. If you have not received tracking, call (910) 536-1440 or email support@discountwholesalersinc.com with your invoice number.

No, but you can send us your own shipping labels and we will ship your order to your customer without any of our company information.

Monday to Friday, 8:30 AM – 5:00 PM EST. Walk-ins are welcome. For same-day orders, arrive before 3:30 PM. Video calls are available Monday to Friday by appointment.

107 Back Swamp Rd, Lumberton, NC 28360, just off US-74. Get directions and contact us.