Call Us: 910-536-1440 From 8:30 to 5:00 (Mon-Sun)

A - License

Do I need to have a business license, resellers certificate, corporation or do I have to open an account to buy from Discount Wholesalers Inc.?

The only thing necessary to purchase from us is the ability to pay for your order and an address where to receive your merchandise, unless you are picking up at our location. We are open to the wholesale public and will sell to anyone that has the means to. No business license, resellers certificate, corporation or any additional business paperwork is required.

If you are located within the state of North Carolina a reseller's certificate is required or you will be charged the local sales tax on all of your purchases.


B - Order

1.1 - Can I buy and pick up my order the same day?

Discount Wholesalers Inc. is open Monday-Friday from 9am to 5pm EST. Customers are encouraged to visit us anytime during our business hours. Since we close at 5pm we suggest customers arrive before 3:30pm to assure that they have enough time to view and select their products in a timely manner. This also gives our warehouse staff enough time to fill and assist you in loading your order.

2.2 - What can I do if I am not happy with my order?

Due to the nature of our business all of our items are sold as-is, all sales are final and returns are not accepted.

Discount Wholesalers Inc. does not offer any guarantees on any of the products we sell. Exchanges or returns are not allowed and we suggest you ask all pertinent product questions prior to completing your order. Our sales representatives will be more than happy to answer any questions you may have along with sending you detailed pictures and videos of the products you are interested in.

With this being said we are aware that mistakes may happen. If a mistake is done on our part by sending you the wrong products or quantities, we assure you that we will fix the problem as fast as possible.

There are certain items that we sell that are sold as manifested lots which can not be guaranteed. If the lot you ordered had 2,575 pieces and you only received 2,545 pieces instead you will have to assume the loss. You should always take this into consideration minor discrepancies when purchasing certain manifested lots.

If you ever have any issues with an order you have recently placed do not hesitate contacting us directly at 1(800)839-2567 or by email at support@discountwholesalersinc.com . Our goal is to make sure our customers are happy with their purchase.

3.3 - Do I have to pay sales tax?

By law in the state of North Carolina and our local county tax, we must charge 7% sales tax when selling to North Carolina residents who do not have a resale license. Unfortunately there are no exceptions.

If you are a resident of North Carolina and do not have a permit, you can still purchase but sales tax will apply.

4.4 - How can I place an order?

We make it very easy to place your orders:

* Through our website – just add the items you are interested in purchasing to your shopping cart and proceed to checkout to submit your order.

* By emailing us at support@discountwholesalersinc.com Send us the items you are interested in ordering, your contact and shipping information and one of our sales representatives will contact you with your total and payment options.

* By phone; feel free to call us at 1(800)839-2567 and we will be more than happy to take your order.

* In person by visiting our Lumberton, NC location.

* By using the Live Chat option on our website during business hours.

5.5 - Can I cancel my order?

If your order has already been pulled, packed and fulfilled a 10% restocking fee will be deducted from your refund if you cancel your order. If you placed your order within our regular working hours please contact support@discountwholesalersinc.com . or use our live chat to cancel your order. Orders canceled in time will not be assessed a 10% restocking fee.


C - Account or Register

1.1 - Do I have to open an account or register to buy?

You are not required to register or open an account to purchase from us. You are more than welcome to register to our website if you would like, but it is not required.


D - Payment Methods

1.1 - What payment methods do you accept?

We try to make paying for your order as easy as possible. We allow the following methods of payments for your orders:

* Credit Card Payments (With an additional 3% processing fee) ONLY FOR US ORDERS.

* Cash (in person).

* PayPal (With an additional 3.5% processing fee).

* Bank Deposits.

* Checks (We require 7 business days for all checks to clear before shipping out orders).

* Wire Transfer.

* ACH payments are typically cheaper to send than wires but may take up to 3 days to clear.

Credit card payments are limited to $500 and will require additional paperwork to process. We may require you to fill out a credit card authorization form, along with submitting a photocopy of a government issued identification card and a copy of the credit card being used. If you are uncomfortable submitting these documents you are more than welcome to pay with any other of the payment methods mentioned above.

Important: We can only ship items to the verified PayPal shipping address for security reasons.


E - Shipping

1.1 - Can I get a shipping quote before placing an order?

You are able to obtain a shipping quote for a lot of our items by just adding them to your shopping cart. Prior to checking out you are able to calculate shipping.

Certain items are harder to quote due to their size and weight. For these particular items you can use the Quote button located on the product page and one of our sales representatives will call or email you back a shipping and product quote.

You may also call or email us to obtain shipping quotes.

2.2 - Do you ship internationally?

Yes we do! A good amount of our customers are from other countries. We are able to ship via USPS.com, UPS.com or via a freight forwarder. Please refer to our shipping page for more information.

3.3 - How can I track my shipment?

Generally we email tracking numbers on the same day your order is processed. The tracking number provided via email may take up to 24 hours to register online. Sometimes it may take a shipping provider additional time to update their systems. You are also able to track your order by logging into your account. (This only applies if you have registered on our website.)

If you have not received your tracking information feel free to call or email us 1(800)839-2567 or support@discountwholesalersinc.com Make sure to have your invoice number available as you will be asked for it when you email or call in.


F - Product Condition & Categories

1.1 - Are the items you sell brand new?

We currently deal with different types of liquidation and closeout programs. From customer returns, shelf pulled items and case packed merchandise.

Customer returns: Items that have been previously purchased in stores and were returned by the customer. These items may be damaged, defective or have nothing wrong at all with them. Please keep in mind that we are unable to guarantee the condition of these type of items. We like to be as upfront as possible with our customers but we are unable to open every single item and check them. These items may also come with store pricing, discount and return stickers. If these are consumable products such as makeup, skin care and hair care their is a possibility of them being expired.

Shelf Pulls: Unlike customer returns shelf pulled items have never been purchased. These items generally get liquidated because of numerous reasons; Packaging has changed, seasonal items, getting close to their expiration date, etc. These items are usually in better condition than returns, though they still may have retail & discount stickers. The packaging may be a little dinged and dented due to the way they are stored once they are cleared off of store shelves and may even be expired.

Case Packs: Products in this category have never been on store shelves before. Can usually be considered overstock items which never left retailers warehouse or distribution center. These items are 100% brand new but there is still a possibility that they are short dated or even.

2.2 - Are there any risks when purchasing these items?

There is always a risk when purchasing liquidated merchandise. Especially depending on where you are purchasing them from. Some companies have been known to pass off customer returns as shelf pulled items or totally mislead customers completely with what they are selling them. Make sure you educate yourself completely before purchasing customer returns.

A lot of customers have the misconception that they will double or triple their money every time. Which may not always be the case. The majority of experienced buyers purchase multiple pallets at once to minimize their risk. Let’s say you purchase 6 pallets, there is a possibility that 1 or 2 pallets may not be that profitable, but the remaining pallets will make up for the bad ones.

Please keep in mind that due to the large number of liquidators in the US today it is very important to only deal with reputable companies. Just because a company has a website does not necessarily make them reputable nor does it guarantee that they actually have a physical location or own their goods. Make sure that allow you to visit their facilities without requiring an appointment, so you can inspect your items.

Discount Wholesalers Inc. prides itself as being the most honest liquidator in the business. We would rather be 100% upfront with our customers and have them not buy from us, than to mislead just for the sake of closing a deal. The margins we work with are so low that we require repeat business to stay profitable. We need our customers to be successful and profitable so we can be.

Feel free to contact one of our sales representatives for detailed pictures or videos of the items you are interested in purchasing. We are more than happy to schedule a video call so you can see the items we have available. If you see something you like we will send you that exact item.


G - General Information

1.1 - Can I visit you guys in person and inspect items before I purchase them?

Yes of course! We love when customers visit us in person. Feel free to stop by and pick out the items that you want to purchase. Visit our contact page for our address and business hours.

2.2 -  Are you able to provide us with an inventory list with UPC’s?

Due to the type of inventory we carry it is impossible to have UPC codes for every item. We do manage a list of certain items (mainly case packed items) that we have UPC codes for. Please request this list by emailing support@discountwholesalersinc.com

Please keep in mind that we are not manufacturers nor do we require you to setup an account with us. We receive a lot of emails from Amazon sellers requesting inventory lists with UPC’s and ASIN’s.

3.3 - Do you guys do dropshipping?

We currently do not offer dropshipping as an option. What you can do is provide us with shipping labels and we will be more than happy to ship your order to your customer using them. We will make sure not to include any of our company information.

4.4 - What are your hours of operation?

We are open Monday-Friday from 9am to 5pm EST. Feel free to stop by during business hours. Please note that for us to fulfill your order the same day we require that you arrive at our facility by 3:30pm.